How can we help?
Logging in, and my details
• How is the privacy of my personal information ensured?
• I have forgotten my password, what can I do now?
• How do I know whether State of Art e-Store have received my order?
• How do I place an order with the e-Store?
• How can I search on the site?
• How do I know what size to choose?
• What do I need to do when I need more information about a product?
• I have seen an article in a shop/advertisement, but I can't find it in the e-Store?
• How are my payment details protected?
• What payment methods can I use?
• How does MasterCard SecureCode work?
• Which currencies are accepted in payment?
• How does advance payment by bank transfer work?
• How does SOFORT Banking work?
• Can my order be delivered to a different address?
• Which countries do you deliver to?
• What are the carriage charges?
• When will my order be delivered?
• What happens if I am not at home when my order is delivered?
• How can I return an article?
• How can I exchange an article?
• When will my money be transferred back to me?
• Why are the carriage costs not refunded?
• Something is missing from my order
• What should i do if I have a complaint?
• Can I contact you by telephone?
I can't find my question in the FAQ
If you can't find your question (or answer) among the frequently asked questions, please email your question to firstname.lastname@example.org.