Warranty and complaints

Customer service

Warranty & complaints

Not satisfied? We'll solve it together.

Warranty on my purchase

File a complaint

Warranty & complaints

What is the warranty on my purchase?

State of Art guarantees the quality of its products. All items are covered by the statutory warranty: the product must conform to the agreement and be fit for normal use.

Legal guarantee

You are entitled to a product that complies with the agreement. In case of a defect, you can claim repair, replacement, or a refund.

Material faults

Visible manufacturing or material defects not resulting from normal use or wear are covered by the warranty.

No warranty on

Normal wear and tear, damage due to improper use, or damage that occurred after the reasonable lifespan.

Have you received an item with a defect or manufacturing error? Please contact our customer service as soon as possible and include a photo of the defect.

I received a faulty or damaged item

Apologies for the inconvenience! Please contact our customer service as soon as possible. We will, of course, resolve this for you.

Please state your order number and a clear description of the defect.

Add one or more photos of the defect to your message.

We will respond within 2 working days with a suitable solution.

I received the wrong item

We're sorry! Please contact our customer service at contact@stateofart.com and include your order number. We will ensure that the correct item is delivered to you as soon as possible, at no extra cost.

How do I file a complaint?

Are you not satisfied with a product or our service? We'd love to hear about it. Send a clear description of your complaint to contact@stateofart.com.

Please describe your complaint in as much detail as possible — what went wrong and what do you expect from us?

Please provide your order number and contact details.

You will receive a response within 14 days. For more complex complaints, we will send an acknowledgement of receipt sooner with an indication of the expected response time.

We always give you at least 4 weeks to resolve the complaint amicably before we take further action.

My complaint has not been resolved to my satisfaction.

If we cannot resolve the issue together, you can submit your complaint to an independent disputes committee. State of Art is affiliated with Thuiswinkel.org.

You can also use the European ODR (Online Dispute Resolution) platform for online dispute resolution: ec.europa.eu/consumers/odr

All agreements are governed exclusively by Dutch law.