How can I return an article?
If you are not satisfied with part or all of your purchase, you are entitled to return the article(s) in question to State of Art Webshop within fourteen (14) working days of delivery. Return consignments will only be accepted in these circumstances where the articles are returned unused, in the original packaging and with the original labels attached. Of course you may remove articles from their packaging in order to inspect them and try them on for size.
Free return per DHL
You can send your return free of charge with DHL. All you have to do is use the included return label and deliver your return to a DHL ServicePoint near you.
Click here to find the nearest location.
Returns outside the Netherlands, Belgium and Luxembourg.
If you live outside of the Netherlands, Belgium and Luxembourg, please send your return parcel, postage paid, to:
State of Art Webshop
Please note: We will only be able to deal with returns if all the details on the return form are completed.
How can I exchange an article?
You can exchange items by returning the item(s) to be replaced and then immediately placing a new order on our website. This means that you can see whether the item is still available.
If you place a new order to replace your unwanted item(s), you should bear in mind that you will need to pay for this new order in advance or that you will receive a second invoice.
Unfortunately, due to technical reasons we cannot offset orders against each other.
Unfortunately, you CANNOT request a replacement item using the return form. Due to technical reasons we also CANNOT replace or offset items or place a new order for you.
When will my money be transferred back to me?
We will confirm the arrival of your returned goods by e-mail immediately on receipt. The amount payable will then be transferred to your bank account within 1 week of this confirmation. If you are paying by credit card from outside the Netherlands, then we will credit the refund to your credit card account. How long it takes for the refund to reach your account depends partly on the bank or credit card company and is therefore partly beyond our control.
Why are the carriage costs not refunded?
We regret that the original carriage costs for your order will not be refunded. Of course this will not apply if we have sent an incorrect or damaged item.
You have refunded the incorrect amount.
Unfortunately mistakes cannot always be avoided. If you think you have been refunded an incorrect amount, please contact our customer service department via firstname.lastname@example.org.
On stateofart.com only delivery outside Belgium is possible.
Are you a Belgium State of Art customer?