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Customer Service

Logging in, and my details

•  How is the privacy of my personal information ensured?

•  I have forgotten my password, what can I do now?

•  How can I amend my account details?


•  How do I know whether State of Art e-Store have received my order?

•  How do I place an order with the e-Store?

•  Can I cancel my order?

•  Can I change my order?

•  How can I search the site?

•  How do I know what size to choose?

•  What do I do if I need more information about a product?

•  I have seen an article in a shop/advertisement, but I can't find it in the e-Store?


•  How are my payment details protected?

•  What payment methods can I use?

•  How does iDEAL work?

•  How does Credit card work?

•  How does MasterCard SecureCode work?

•  Which currencies are accepted in payment?

•  How does advance payment by bank transfer work?

•  How does PayPal work?

•  How does Giropay work?

•  How does Maestro work?

•  How does SOFORT Banking work?

•  How does Mister Cash work?

•  How does Klarna work?


•  Can my order be delivered to a different address?

•  Which countries do you deliver to?

•  What are the carriage charges?

•  When will my order be delivered?

•  Where is my order now?

•  What happens if I am not at home when my order is delivered?

Returns Procedure

•  How can I return an article?

•  How can I exchange an article?

•  When will my money be transferred back to me?

•  Why are the carriage costs not refunded?

•  You have refunded the incorrect amount

Package contents

•  Something is missing from my order

•  A mistake has been made in my order


•  What actions do we have?

Miscellaneous Topics

•  What should I do if I have a complaint?

•  Do you also have shops?

•  Can I contact you by telephone?

•  Technical problems

•  Cookies

I can’t find my question in the FAQ

If you can’t find your question (or answer) among the frequently asked questions, please email your question to contact@stateofart.com.